F.A.Q
Q: What payment methods do you accept? A: We gladly accept payments from all major credit and debit cards. You can securely make your purchase using Visa, MasterCard, American Express, Discover, and other widely recognized cards.
Q: Can I use PayPal for my payment? A: At the moment, we only accept payments through major credit and debit cards. However, rest assured that our checkout process is fully secure, and your payment information will be handled with the utmost confidentiality.
Q: Are my payment details safe when making a purchase? A: Yes, your payment details are completely secure. We prioritize the protection of your personal and financial information. Our website uses industry-standard encryption technology, ensuring that your payment data is encrypted and safeguarded during the transaction process.
Q: Can I pay with a prepaid card or gift card? A: Yes, you can use prepaid cards and gift cards issued by major credit card companies to make a purchase. As long as they are affiliated with Visa, MasterCard, American Express, or Discover, they should be accepted during checkout.
Q: Is there an option for installment payments or financing? A: Currently, we do not offer installment payments or financing options. All orders must be paid in full at the time of purchase.
Q: Do you accept international credit cards for international orders? A: Yes, we accept international credit cards for orders placed from outside the country. Please ensure that your credit card company supports international transactions to avoid any payment issues.
Q: Is my payment information stored on your website? A: No, we do not store any payment information on our website. Your transaction is processed securely through our payment gateway, and we do not have access to or retain any of your sensitive payment details.
If you have any further questions or encounter any payment-related issues, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure a seamless and secure payment experience.
Do you ship to the United States? Absolutely! We offer shipping to all states across the United States. Wherever you’re located, our custom signs will be delivered right to your doorstep with care and efficiency.
Do you ship to Canada? Yes, we’re delighted to ship our custom signs to Canada! Whether you’re in Vancouver, Toronto, or anywhere else in the country, we’ve got you covered. Your order will be safely shipped and delivered to your address in Canada.
How much does shipping cost for orders to the United States and Canada? Our shipping costs are calculated based on the destination and the size of the package. To find out the exact shipping cost for your order, simply add your desired items to the cart, proceed to checkout, and the shipping cost will be displayed before you complete your purchase.
How long does shipping take to the United States and Canada? The shipping time varies depending on your location. Generally, orders within the United States and Canada take between 3 to 7 business days for delivery after the production process is complete. Please note that custom signs are made to order, and production time may vary. You will receive a shipping notification once your order is on its way.
Do you provide tracking information for orders shipped to the United States and Canada? Yes, we provide tracking information for all orders shipped to both the United States and Canada. Once your package is dispatched, we will send you the tracking details via email, so you can easily monitor its journey until it arrives.
Can I expedite shipping for urgent orders in the United States and Canada? Absolutely! If you need your custom sign urgently, we offer expedited shipping options for both the United States and Canada. During checkout, you can select the shipping method that best suits your timeframe and requirements.
What about customs duties and taxes for orders shipped to Canada? For orders shipped to Canada, please be aware that customs duties, taxes, or import fees may apply. These additional charges, if any, are the responsibility of the buyer. We recommend checking with your country’s customs regulations to understand any potential fees that may be incurred.
If you have any further questions about shipping or need more information, please don’t hesitate to contact us. We’re here to ensure your shopping experience is smooth, enjoyable, and that your custom sign finds its way to you safely and beautifully.
Q: Are the materials used in your products sourced from renewable resources? A: Yes, we take pride in our commitment to sustainability and eco-conscious practices. For our wooden products, we exclusively use wood sourced from renewable resources.
Q: What types of renewable wood do you use? A: We primarily utilize wood from sustainably managed forests and certified sources. Our selection includes various species known for their renewability, such as bamboo, pine, birch, and other fast-growing hardwoods.
Q: How do you ensure that the wood is sourced sustainably? A: We collaborate with reputable suppliers who adhere to responsible forestry practices. The wood we use is often sourced from well-managed forests where new trees are planted to replace harvested ones, ensuring a continuous cycle of renewal.
Q: Do you use reclaimed or recycled wood in your products? A: Yes, in addition to sustainably sourced wood, we also incorporate reclaimed or recycled wood into some of our creations. This allows us to repurpose valuable resources and reduce waste while infusing a unique character into our products.
Q: What other eco-friendly practices do you follow? A: Apart from using renewable and reclaimed wood, we strive to minimize our environmental footprint throughout our production process. We employ energy-efficient methods, reduce waste generation, and opt for eco-friendly finishes and packaging materials whenever possible.
Q: Do you have certifications related to sustainability or eco-friendliness? A: While we may not have specific certifications, we are dedicated to maintaining ethical and environmentally responsible practices. Our commitment to using renewable wood and eco-friendly approaches is at the core of our business values.
Q: Can I be assured that my purchase contributes to environmental conservation? A: Absolutely! By choosing our products, you support our efforts to promote sustainable practices and contribute to a greener future. Together, we make a positive impact on the environment while enjoying beautiful and thoughtfully crafted items.
If you have further inquiries about our sustainability practices or any other concerns, please feel free to reach out to our customer support team. We’re here to address any questions you may have and guide you through our eco-friendly journey.
Q: Do you design outdoor furniture? A: Yes, we are delighted to offer a curated selection of outdoor furniture designed specifically for your outdoor spaces.
Q: How do you ensure the durability of outdoor furniture? A: To ensure the longevity of our outdoor furniture, we meticulously select wood that is specially meant to withstand various weather conditions. We primarily use naturally durable and weather-resistant wood species, such as teak, cedar, and acacia.
Q: What makes these wood species suitable for outdoor use? A: Teak, cedar, and acacia possess natural properties that make them highly resistant to decay, moisture, and insect damage. Their inherent oils and dense grain contribute to their exceptional durability, making them ideal choices for outdoor furniture that can withstand exposure to the elements.
Q: Can I leave your outdoor furniture outside all year round? A: While our outdoor furniture is designed to endure outdoor conditions, we recommend providing some protection during extreme weather events or prolonged periods of inclement weather. Using covers or storing the furniture indoors during harsh seasons will further extend its lifespan.
Q: Is the wood treated with any protective finishes? A: In most cases, we leave the wood’s natural beauty to shine, and it doesn’t require any additional finishes. However, we may use environmentally friendly sealants or oils for certain outdoor furniture designs to enhance the wood’s longevity and preserve its appearance.
Q: Is your outdoor furniture made from sustainable materials? A: Absolutely! Sustainability is an integral part of our philosophy. We responsibly source our wood from sustainable forests and suppliers who adhere to ethical and eco-conscious practices.
Q: Can I request custom outdoor furniture designs? A: Certainly! We welcome custom requests and love to collaborate with our customers to create unique outdoor furniture pieces that perfectly suit their needs and style preferences.
Q: How can I maintain and care for the outdoor furniture? A: Proper maintenance is essential to ensure your outdoor furniture stays in top condition. We provide care instructions with each purchase to guide you on how to protect and clean the furniture, ensuring it retains its beauty and durability for years to come.
If you have any further questions about our outdoor furniture or need more details about wood selection, feel free to reach out to our customer support team. We are here to help you create a beautiful and long-lasting outdoor oasis.
Q: Can I get a refund if I am not satisfied with my purchase? A: Yes, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a hassle-free refund policy.
Q: What is the timeframe for requesting a refund? A: You may request a refund within [X days/weeks] from the date of delivery. We encourage you to reach out to us as soon as possible if you have any concerns about your order.
Q: How do I initiate the refund process? A: To initiate a refund, simply contact our customer support team. Provide your order details and the reason for the refund request. We will guide you through the process and ensure a prompt resolution.
Q: What are the conditions for a full refund? A: To be eligible for a full refund, the item must be in its original condition and packaging. Once we receive the returned item and inspect it, we will process the refund to your original payment method.
Q: Are there any exceptions to the refund policy? A: In certain cases, customized or personalized items may have limited refund eligibility. However, we always strive to find a satisfactory solution for our valued customers, so don’t hesitate to contact us with any concerns.
Q: Will I be refunded for the shipping cost? A: If the refund is approved, we will refund the purchase price of the item. Please note that shipping costs are non-refundable, unless the return is due to an error on our part.
Q: How long does it take to process the refund? A: Once we receive and inspect the returned item, we aim to process the refund within [X business days/weeks]. The timing may vary depending on your payment method and financial institution.
Q: What if my item arrived damaged or defective? A: If your item arrived damaged or defective, please inform us immediately. We will arrange for a replacement or provide a full refund, including shipping costs.
Q: Can I exchange my item for a different one? A: While direct exchanges are not typically available, we encourage you to reach out to us with any concerns. We will do our best to find a solution that meets your needs.
If you have any additional questions about our refund policy or need further assistance, please don’t hesitate to contact our customer support team. We are here to ensure your shopping experience is enjoyable and stress-free.
Q: How much deposit do you require for custom orders? A: For custom orders, we require a 50% deposit before we begin the production process.
Q: When is the deposit due? A: The 50% deposit is due at the time of placing the custom order. Once the deposit is received, we will proceed with the creation of your unique piece.
Q: How can I make the deposit payment? A: We offer various convenient payment methods for your deposit, including credit card, debit card, or PayPal. You will receive detailed instructions on how to make the payment when placing your custom order.
Q: Is the deposit refundable? A: The deposit is non-refundable once the production process has commenced. This is to cover the cost of materials and labor required to start crafting your custom piece.
Q: Can I make changes to my custom order after paying the deposit? A: We understand that preferences may evolve, and we strive to accommodate reasonable changes whenever possible. However, major changes to the design or specifications after the deposit is made may be subject to additional fees.
Q: When is the remaining balance due for custom orders? A: The remaining balance of your custom order, including any additional fees for changes, is due upon completion of the piece, before it is shipped or picked up.
Q: Can I get a refund if I decide to cancel my custom order? A: If you decide to cancel your custom order before the production process begins, we may provide a partial refund of the deposit, depending on the circumstances. However, once production has started, the deposit becomes non-refundable.
Q: How long does it take to complete a custom order? A: The time frame for completing custom orders may vary depending on the complexity of the design and our current workload. We will provide you with an estimated completion date when you place your order.
Q: Can I check the progress of my custom order during production? A: Absolutely! We keep you informed throughout the production process, providing updates and photos to ensure you are satisfied with the progress and final result.
If you have any further questions about our deposit policy or the custom order process, please feel free to reach out to our customer support team. We’re here to guide you through every step of creating your personalized piece.
Q: Where are you located? A: We are located in beautiful Orange County, California.
Q: Do you have a physical store that I can visit? A: While we primarily operate as an online business, we don’t have a physical storefront for walk-in customers. However, you can explore our extensive range of products and place orders conveniently through our Etsy shop.
Q: Can I arrange to pick up my order if I’m in the Orange County area? A: Absolutely! If you’re in the Orange County area and prefer to pick up your order instead of having it shipped, we can arrange a local pickup option for you. Please contact us before placing your order to discuss the details.
Q: Are you available for in-person consultations or viewings of products? A: While we don’t offer in-person consultations or viewings of products, we’re more than happy to assist you through messaging or email. If you have any questions or need more information about our products, feel free to reach out to us.
Q: Do you offer local delivery within Orange County? A: Yes, we offer local delivery within Orange County for certain products. During the checkout process, you’ll have the option to select local delivery if it’s available for your order.
Q: How can I contact you if I have further questions or need assistance? A: If you have any additional inquiries or require assistance, you can reach us through the Etsy messaging system or by using the contact information provided on our shop’s page. We’re here to help and provide excellent customer support.
Q: Can I arrange to see a sample of your products before making a purchase? A: As an online-based business, we don’t have physical samples available for viewing. However, we include detailed images and descriptions of our products on our shop’s page to help you make an informed decision.
If you have any other questions or need more information about our location or services, don’t hesitate to contact us. We’re thrilled to assist you and provide you with exceptional products and service.